Shop / Shop Policies
Shop Policies
Most of our pieces are made or shipped for you by the maker, straight to your home. Here is what that means for delivery, changes and returns.
Ordering and lead times
Every piece shows how long it takes to reach you. We place your order with the maker within two business days and email you the expected ship date. Lead times are the maker's estimate; if one moves, we tell you.
Delivery
- Lighting, mirrors, art, decor, pillows and throws: to your door, 10% of the piece's price.
- Furniture and rugs: freight to your threshold, 10% of the piece's price, at least $149; the carrier calls to set a window.
- White glove: into the room, unpacked, placed, packaging taken away, $199 a piece.
We ship within the lower 48 states and Washington, DC.
Sales tax
Orders delivered in North Carolina pay the sales tax for the delivery address, on the pieces and the delivery. It shows at checkout once your address is in. We do not collect sales tax for other states at this time; your state may ask you to report use tax on your purchase.
Changes and cancellations
You can change or cancel an order within 24 hours, as long as it has not gone to the maker. After that, it cannot be changed or cancelled.
All sales are final
Every piece is ordered for you from the maker, so all sales are final: we cannot take returns or exchanges. The one exception is a piece that arrives damaged, below.
If something arrives damaged
Please look everything over when it arrives. Note any damage on the delivery receipt before you sign, and tell us within 3 days with photos of the box and the piece. We work it out with the maker: a repair, a replacement part or a new piece.
Questions
Write to office@houseofmaevie.com, Monday to Friday, 10am to 5pm.